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Terms & Conditions





Who we are and what this Agreement does

We, Carol App Limited, of 86-90 3rd Floor, Paul Street, London, England, EC2A 4NE, license you to use:

  • The Carol mobile application software, the data supplied with the software, (“App”) and any updates or supplements to it.

  • The related online or electronic documentation (“Documentation”).

  • The service you connect to via the App and the content we provide to you through it (“Service”).

as permitted in these terms.

Your privacy

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data, and for what purposes, and your rights in relation to your personal data and how to exercise them. This information is provided in (“Privacy Policy”) and it is important that you read that information.      

Other terms also apply

The ways in which you can use the App and Documentation may also be controlled by the rules and policies of the specific Appstores including Android, Google and Apple and their rules and policies will apply instead of these terms where there are differences between the two.

Operating system requirements

This app requires a smart device operating system of iOS13 and above and Android 5 and above.

Support for the App and how to tell us about problems

Support. If you want to learn more about the App or the Service or have any problems using them, please take a look at our support resources at

Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at


How we will communicate with you.
If we have to contact you, we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us.


Account requirement

Account. To use the App, you must create an account.

Logging in. The first time you open the App, you will be asked to create an account.  You will be asked for:

  • A username – the user’s email address.

  • A password (“Account Information”)

Your Account Information will be retained and processed exclusively in accordance with our Privacy Policy and your password will be encrypted.  You must ensure that you keep your Account Information secret. We will not be liable for a loss of Account Information arising out of or in connection with your negligence.

You cannot use another user’s account without their permission, nor can you create a duplicate account.

Carol App Ltd reserves the right to deactivate or suspend any Account and enforce the terms at any time without liability and without any prior notice given.

Changes to Account Information. Should you need to update any Account Information, you can do so through the App. 

Subscription fee. There is no subscription fee to pay, however we reserve the right to implement such a fee in the future and we will provide you with notice that we intend to do so.    

Cancellation. You may cancel your subscription to the App at any time.  To cancel, you may deactivate your account at any time through the settings of the App on your profile.

How you may use the App, including how many devices you may use it on

In return for your agreeing to comply with these terms you may:

  • download or stream a copy of the App onto any mobile telephone or handheld devices owned and operated solely you and view, use and display the App and the Service on such devices for your personal purposes only.

  • use any Documentation to support your permitted use of the App and the Service.

  • receive and use any free supplementary software code or update of the App incorporating “patches” and corrections of errors as we may provide to you.

We do not allow any type of content that breaches our terms and/or Community Guidelines. Our moderation team ensures that all users comply with our terms and Community Guidelines and we reserve the right to remove any type of content that breaches our terms and/or Community Guidelines and may suspend or delete the account associated with the breach.


You must be 18 to accept these terms and use the app

You must be 18 or over to accept these terms and use the App.

You may not transfer the App to someone else.

We are giving you personally the right to use the App and the Service as set out above.  You may not transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will notify you of a change when you next start the App.

If you do not accept the notified changes you will not be permitted to continue to use the App and the Service and you may apply to the Appstore for a refund, which will reflect the period the App and the Service have been available to you prior to cancellation.

Update to the App and changes to the Service

From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you bought it.

We are not responsible for other websites you link to

The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Licence restrictions

You agree that you will:

  • not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;

  • not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

  • not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;

  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (“Permitted Objective”), and provided that the information obtained by you during such activities:

  • is not disclosed or communicated without the Licensor’s prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and

  • is not used to create any software that is substantially similar in its expression to the App;

  • is kept secure; and

  • is used only for the Permitted Objective;

  • comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

Acceptable use restrictions

You must:

  • not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;

  • not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);

  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;

  • not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

  • not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

Intellectual property rights

All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and the Services. The App and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

In particular, the Resource section of the App is solely for educational purposes only; we are not a healthcare provider and such information should not be considered medical advice.

You should always obtain professional or specialist medical advice before taking, or refraining from, any actions based on the information or recommendations obtained through the Service. You are responsible for your actions and decisions.

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the App store site and in the Documentation) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

We may end your rights to use the App and the Services if you break these terms

We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App and Services:

  • You must stop all activities authorised by these terms, including your use of the App and any Services.

  • You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.

  • We may remotely access your devices and remove the App from them and cease providing you with access to the Services.

We may transfer this Agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties

This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.


Carol App Guidelines

Please note that by signing up to Carol and accepting our Terms and Conditions and Privacy Policy, you are also accepting these guidelines. You may lose access to the platform if any of your content breaches these guidelines.

We welcome diversity at Carol. We want every mum to feel welcomed onto the platform. We welcome transwomen, non-binary identified and cisgender.

Carol promotes having a kind and authentic community to help us to create a safe space for our users. Treat other users with kindness and compassion, and be respectful of others' opinions. Listen and support other users. Sharing your experiences helps you to know that you're not alone. Given the nature of our platform, we understand that sensitive and vulnerable experiences may be shared. Please be respectful and understanding of this.


Treat other users on the app with respect, be tolerant towards other users viewpoints and communicate with courtesy and respect. Respect the privacy of other users and only share what you are comfortable with and only share content that is yours, we do not allow impersonation on the platform in any form.

Carol has a zero-tolerance approach for any content that contains any kind of hate speech, personal attacks on other community members, or bullying. Bullying includes, but is not limited to, shaming, harassing, threatening, or taking screenshots of others’ content without permission from the user. Hate speech includes, but is not limited to, any kind of hate speech on an individual or group of users across race, ethnicity, religion, sexual orientation, disability, gender identity, age or socioeconomic status. 

Carol has a zero-tolerance policy for any content that perpetuates the harm, abuse or exploitation of minors. Carol does not permit any kind of nudity, sexually explicit content or pornography.

Carol has a zero-tolerance policy for criminal activities on the platform. Criminal activities include any act that is punishable by the law and any content related to criminal activities will be immediately removed from the platform.

Keeping our community safe is paramount to Carol App. If you see any content that breaches guidelines, please report it by emailing us at

If you have any questions about our guidelines or our Reporting Process that you have found unanswered within our FAQ's, please get in touch.

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